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Knowledgebase

Knowledge Database

Looking for support? Check our knowledge database for the answer.

We pride ourselves on providing the World’s Finest Technical Support™.  Our team is dedicated to answering your questions and resolving any issues you may have before, during and after installation of our products.

Support normal hours are 8am-5pm Monday through Friday, with after hours support available for emergencies.

Submit a Support Ticket
Download Center

FAQ

General

IDEMIA Sigma Lite Readers NOT compatible for use in AmanoNet or Nexus220

Network Configuration – Best Practices

Can I initiate RS485 comms to a terminal from an existing IP terminal?

How to Select the Right Cable for the job – RS485 Cabling

Do I need to login?

Technical Bulletins

Set a PMT Security Device IP Address via Laptop

Akuvox R20 Wiring Diagram to Wiegand Reader Module (WRM)

Basic Setup Guide:  Akuvox

Wiring for iDFace to OSDP

Upgrading To OMNIA 4.6.5 and 2019 SQL Express With Tools

IDEMIA Sigma Lite Readers NOT compatible for use in AmanoNet or Nexus220

OMNIA Run as a Service fix for v4.x

Access Control

AmanoNet

How to get PMTSecurity a copy of the AmanoNet Access Control Database

Replacing an Antenna Reader terminal with a iTRT or iTRT2 in AmanoNet

TCP and UDP ports for ImproNet/AmanoNet

Unlock on First Tag in AmanoNet

ImproNet/AmanoNet Database Backup: SQL

IDEMIA Sigma Lite Readers NOT compatible for use in AmanoNet or Nexus220

AmanoNet Minimum PC Requirements and Specifications

AmanoNet Back up using IB Console

Archive Transactions in AmanoNet

Archive Tagholders in AmanoNet

NOTICE! UPGRADE TO AMANONET 7.74 – EC2/400i NO LONGER AVAILABLE

How to move AmanoNet Access Control System from one PC to another (Firebird)

AutoID IP Hardware in AmanoNet

AmanoNet System Migration Notes

Replace 400i Controller over RS485

Replace 400i Controller over Ethernet

Nexus220

Nexus220 Notifications Configuration/Email Configuration

Nexus220 Web Reports Using Microsoft Edge

Database Migration from Nexus220/IXP220 to OMNIA

Replacing Nexus220 Controller with APC Controller and Wiegand Reader Module

How to move Nexus220 to a different PC

IDEMIA Sigma Lite Readers NOT compatible for use in AmanoNet or Nexus220

Using Contextual Help and Key Assist For Nexus220

Reduce length of time on buzzer for readers in Nexus220

How to get a copy of a database from Nexus220 Software

Change Default Password in Nexus220

Nexus220 The number of doors for this license has been exceeded

How to fix a Java SE Binary Error in Nexus220 Software

Move Nexus220 Access Control System from one PC to another (Firebird)

Nexus220 Firmware Upgrade

OMNIA

How to request a license when upgrading OMNIA.

OMNIA CSV Imports 

Basic Setup Guide:  Akuvox

Setting I/O up with Request to Exit and Door timers 

Adding a New Department in OMNIA

Adding Companies to OMNIA

Aperio Wireless Lock Integration

Transaction reports in OMNIA

STID Configuration

How to add a PAC Tag type to a Tag Holder

Finding and Adding Sigma Biometric Units to OMNIA 4.6.5

Create a Reader Profile in OMNIA

Creating Mappable Import User Fields in OMNIA

Changing the IP Address of a Previously Installed Controller using the Omnia Software/URL

Wiring for iDFace to OSDP

Upgrading from OMNIA 4X to 5X

Upgrading To OMNIA 4.6.5 and 2019 SQL Express With Tools

How to upgrade OMNIA hardware firmware using the OMNIA Firmware Upgrade Tool

Navigating IPTool 3

OMNIA DATABASE BACKUP USING SQL 2019

Resolving log4j Vulnerabilities

Step by Step Install of OMNIA 4.6.5 with 2019 SQL Express and SQL Management Studio

OMNIA Hardware Offline Validation

Creating Operator Profiles

Unlock On First Tag In OMNIA

Deleting Tag Holders in OMNIA

Database Migration from Nexus220/IXP220 to OMNIA

Creating an Input on a Wiegand Reader Module to Generate a Lockdown/Emergency Mode For a Single APC Controller In OMNIA

Adding Widgets to the OMNIA Dashboard

OMNIA CSV Imports

How to Print Tags in OMNIA

Updating OMNIA Printer Persistence File

How to Use The OMNIA Card Designer

How to Install The OMNIA Plugin Manager

Email Notifications In OMNIA

OMNIA Firmware Upgrade Tool

OMNIA Hardware Installation

Create a Database for OMNIA 4.5 After Running the .iso

Upgrading OMNIA License

OMNIA Database Backup SQL 2014

Creating Relay Actions I/O in OMNIA

Setting up a Behavior on an OMNIA Reader Profile (a.k.a Terminal Modes in legacy systems)

Installing SQL Server Express 2014 With Tools for OMNIA

Emergency Mode On The Dashboard

Is it possible to move or migrate hardware modules between sites in OMNIA?

Log4j Vulnerability

Change SYSDBA Password in OMNIA

Door Does Not Open After Presentation To The Reader

Create a Site Lockdown Input for OMNIA

OMNIA Tagholder Enrollment

Firmware Upgrade: Using the new Firmware Upgrade Utility

OMNIA Reports

Configuring Web Session Timeouts in OMINA

OMNIA Plugin Service not working

OMNIA 4.1 Installation Guide (Updated)

Batch Operations OMNIA

Running OMNIA as a Service

Lockout Delay and Timed Anti-Passback

OMNIA 4.x – Requirements Specification

Basic Trouble Shooting OMNIA

How to set OMNIA Access Groups, Areas, and Device Time Patterns

OMNIA Run as a Service fix for v4.x

OMNIA Lite

Convert a Nexus Lite Database into OMNIA Lite Database

OMNIA LiTE Backup

PM Tronics Hardware

Amano Readers and Credentials

Setting Read Range on a Conekt Reader

How do I change Wiegand Output Mode on Amano readers?

Change Modulation mode on XQT904 Quad Transmitter

Legacy Hardware

Factory Reset Nexus220 controller

How do I factory reset the EC2 (400i) controller?

Factory Reset legacy Amano IP Cameras (sold prior to 2018)

Setting IP on PMTronics Inc. Access Control Hardware

Partner Products

Partner Products

Installing Cathexis Carbon and Adding a new Account

STID Configuration

IDEMIA Sigma Lite Readers NOT compatible for use in AmanoNet or Nexus220

Setting Read Range on a Conekt Reader

Video Management Systems

Cathexis Video (Amano Vision)

Installing Cathexis Carbon and Adding a new Account

Adding Cameras into Cathexis

Quick Start Guide for Cathexis Vision Version 2025

Cathexis Video AV (AntiVirus Exceptions)

AmanoDVMS

Which AmanoDVMS ports need to be open on my firewall?

Vision

Installing Cathexis Carbon and Adding a new Account

Adding Cameras into Cathexis

Quick Start Guide for Cathexis Vision Version 2025

Cathexis Video AV (AntiVirus Exceptions)

AmanoVision web access user name case sensitivity usage

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